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Frequently Asked Questions: |
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Q(1):
How will I know what size boiler is appropriate for my house or
business?
Q(2): How can I buy HeatCo
comfort heating products?
Q(3): How
can I obtain HeatCo product manuals?
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Q(4): What should I do if my heating system
is not working correctly?
Q(5): I installed my own boiler. How do I
get technical support?
Q(6): I think my boiler water temperature
is wrong. What are the proper temperature settings for my system?
Q(7): How can I get an expert from HeatCo
to troubleshoot my boiler?
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Q(8): How do I
clean the boiler?
Q(9): Help, my boiler
is leaking! Who do I call?
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How will
I know what size boiler is appropriate for my house or business?
A(1):
Your local heating professional should perform a heat loss estimate
based upon the size and construction of your home before recommending
a boiler size and model. You may use this catalog
as a reference.
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How can I buy
HeatCo comfort heating products?
A(2):
You can Contact US.
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How can I obtain
HeatCo product manuals?
A(3):
Several product manuals are available for download. We will continue
to add manuals to our website. However, if your manual is not listed
in our electronic index, please click on product
to request a hard copy.
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What should
I do if my heating system is not working correctly?
A(4):
Please contact your local heating professional to troubleshoot your
system. Your heating professional can contact a HeatCo Distributor
or our Technical Service Department for additional assistance.
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I installed
my own boiler. How do I get technical support?
A(5):
Homeowners, who are not professional heating contractors, who have
installed their own boilers, need to contact the distributor/dealer
who sold them the boiler for technical support and warranty action.
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I think my
boiler water temperature is wrong. What are the proper temperature
settings for my system?
A(6):
hot water systems: "average" setting is 70 c.Can be raised
as high as 90c., if needed in severe weather. For systems with coils
to heat domestic hot water, high limit setting of 90c. with low
limit setting of 70c. and differential setting of 15 is recommended
for optimum amount of domestic hot water.
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How
can I get an expert from HeatCo to troubleshoot my boiler?
A(7):
HeatCo does not employ heating technicians who can come out and
repair your boiler, nor do we have factory-authorized services.
We rely upon independent heating professionals in your area to install,
maintain and troubleshoot HeatCo products. Please contact a heating
professional in your area. If needed, your heating contractor can
contact our area office or our technical service department for
assistance with trouble-shooting problems.
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How
do I clean the boiler?
A(8):
Steam Boilers
To clean a steam boiler, use one pound of trisodium phosphate for
every fifty gallons of water content. Heat the boiler to 80°c;
hold at 80°c for two hours. Do not allow the boiler to make
steam. After two hours, drain the boiler and fill with fresh makeup
water. Water treatment chemicals should be thoroughly reviewed before
they are introduced into the boiler. Foaming agents that will interfere
with steam action are of particular concern. Sodium carbonate (one
pound for every 30 gallons) or sodium hydroxide (lye) (one pound
for every fifty gallons) may be used.
Check pH level after cleaning. It should be between 7 and 8.5.
A small amount of cleaner may be added to adjust the pH up to
the proper range.
DO NOT use petroleum based products in the boiler.
Water Boilers
Use one pound of trisodium phosphate for every fifty gallons of
water content. Fill, vent and circulate the system with above
mixture, allowing it to reach design or operating temperature,
if possible. After circulating a few hours, drain the system completely
and refill with fresh water. Usually, enough of the cleaner will
adhere to the piping to give an alkaline solution satisfactory
for operation; a pH reading between 7 to 8.5. Sodium carbonate
(one pound for every 30 gallons of water content) or sodium hydroxide
(lye) (one pound for every 50 gallons) may be used.
Check pH level after cleaning. It should be between 7 and 8.5.
A small amount of cleaner maybe added to adjust the pH up to the
proper range.
DO NOT use petroleum based products in the boiler
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Help,
my boiler is leaking! Who do I call?
A(9):
If your boiler is leaking, contact either your installer or the
professional heating contractor of your choice. If the unit needs
to be replaced immediately, your heating contractor should obtain
the appropriate cast iron section block or boiler from our local
wholesale distributor. Warranty is not approved sight unseen, nor
can our field representatives make any type of determination while
the boiler is still installed. For warranty consideration, the leaking
boiler or section block should be returned to the same wholesale
distributor where the replacement was purchased. Our field representative
will then do a thorough inspection at the wholesale distributor.
At that time, he will process a claim credit or denial, based on
his findings. Credits for warranty are processed through the wholesale
distributor; HeatCo does not reimburse consumers directly.
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